What is an "Escape Room?"
An escape room is an immersive environment where teams work together to find clues and solve puzzles in order to complete the mission or exit the room.
Are your room wheelchair accessible?
We do have an elevator on site for guests to use upon request. The Estate is fully accessible for wheelchairs while The Cure and Sorcerer's Rescue is mostly accessible in the main game areas, but may have points in the game where a wheelchair cannot access. If you need any reasonable accommodations, please email us at firstname.lastname@example.org.
Am I really going to be locked in a room?
No, all rooms have an exit that is unlocked or a button that will quickly unlock the doors in the room.
Are your rooms scary or horror themed?
No, our rooms are not horror-themed but are immersive in the story created. Some rooms may have live actors or moving props to help tell the story. That being said, we don't do anything that could be deemed a "jump scare" in our rooms. The rooms are meant to challenge your brain, not your fight or flight response.
Are your bookings private or public?
All of our experiences are private experiences. This means that no strangers or other individuals will be joining your adventure. If you have any questions regarding this, please contact us at email@example.com.
Can I add people after I book?
Yes, you can bring additional people up to the room maximum after you have booked. We will collect the additional payment when your group arrives. If you wish to bring more than the maximum, please contact us first at firstname.lastname@example.org.
Do you have age restrictions?
Any age can play, though an adult is required in the room if any minors are participating in the escape. We cannot allow minors to participate without an adult present. Please contact us with concerns.
Do you offer any discounts?
Yes! We offer a HERO discount. This discount if for the military (present/past), law enforcement, teachers, and Washington state foster parents. To receive your discount enter "HERO10" at checkout. When you arrive for your booking, you will be asked to provide a copy of your ID or license.
Is there a minimum numbers of players required?
All of our rooms specify the range of players for that room. Two (2) players can physically complete all of our rooms, though for our larger rooms, we do recommend at least four (4) players due to the challenging nature of our larger rooms. Our room recommendations are to ensure that the team has a fair chance to complete the mission and enjoy their experience.
How long is the experience?
All of our rooms are sixty (60) minute rooms. There is a briefing prior to the experience and a walkthrough. We recommend allowing at least ninety (90) minutes for full experience. A timer or some other mechanism will tell you when your time begins in the room.
What if we get stuck?
Not a problem! Each room has a "hint" mechanism which will allow you to call your game master. The game master will then provide you with a hint to help your continue forward with the story and the experience.
Something happened and I have to cancel. Can I get a refund?
All purchases are final, but we do understand life happens. We cannot provide a refund, but are more than happy to reschedule your experience to a more convenient date and time.
We are running late, can we still show up?
We cannot guarantee that you will be able to start your experience later than the scheduled time. If we have a booking immediately following your scheduled room, we will need to reschedule your experience. If you are running late, please contact us as soon as possible.
When should we arrive?
We ask that all players arrive fifteen (15) minutes prior to their scheduled room time. This will allow an opportunity to use the restrooms, sign our waiver, go over the rules and complete the briefing prior to entering your room.